Customer Service

Here you you can initiate, continue and/or track your order or services!

The Attempted Plan

Our Support Process

While many issues are different, our desire for happy hands, unleashed potential and satisfied clients is the dream of any stylist we take those desires in our approach to support. Don’t worry, we have been known to deviate!

  • 1

    Contact

    Reach out via your desired method (Phone / eMail) explain the issue, share about your family, but just don't tell about your recent vacation (we get jealous)!
  • 2

    Research

    Give us 1-2 Business days to look into the situation and gather some resolution options. Sometimes there may be only one solution, however we strive to impress, even if it's just ourselves!
  • 3

    Options

    Well, who doesn't like options? We are artists aren't we? Following the confirmation of a desired outcome from the presented option we will move on to Lights, Camera...
  • 4

    Action

    That's all they wrote (almost) folks! We will proceed and complete the necessary actions to complete the resolution process! And no, we don't have many issues so there are not crazy case number to know, first name basis! Each pair is unique and so are you!

Here To Help

We are here to help, our responsive team responds to emails within a day. Know that if you call or email, you will be treated with the same service well look for!

Zealots

Coming soon we will have a community area to share ideas, insights and #ShearFoward together!

Where’s my order?

Looking for the status of your order? Click on the button below to proceed to the tracking page:

We are helpers

Payment Methods

All prices are itemized in American Dollars (USD).

We except the following payment methods:
– Visa
– MasterCard
– PayPal
– Venmo*

Invest Confidently

Return Policy

If you are not completely satisfied with your purchase for whatever reason, we offer a 7 day money back guarantee. The product/s must not show signs of abuse, wear or damage. Prior notification is necessary via email, in writing prior to returning of goods so that we may reply with return instructions. Freight charges apply and must be covered by purchaser.

Standardized

Shipping

Weekends and public holidays: Next business day shipping applies.
International shipping: The purchaser is responsible for any taxes, fees or charges related to your country.

Shipping Cost: $14.95 standard to $22.95

Shipping Delivery Time
All shipping takes up to 3 business days if received by 4-PM PST, upon request, we can rush ship your order. Shipping Cost may increase.

Privacy Policy

Zen Master Scissors is completely committed to protecting your privacy. Your personal or financial information will NEVER be given to, sold, transferred, rented or disclosed to any individual or company. Due to the nature of an online purchasing facility banks and courier companies/Australia Post will be provided with limited information so that your payment be authorized and that you may receive your goods.

Emails or newsletters will only be sent to you if you choose it as an option at checkout or from anywhere on our site and a simple opt out or unsubscribe option is available in every communication that you may receive from www.zenmasterscissorsusa.com.

Customer Service

Zen Master Scissors is completely committed to your satisfaction and care. If you have any queries about policy, terms, conditions or privacy please contact us at or call us on +1 310-999-9246.

Global Family

As an exciting and expanding brand, those whom have purchased ours hand-made products are joining a global family of users, influencers and Zen Master Zealots

Our Address

Zen Master Scissors USA
9/88 Wirraway Dr
Port Melbourne VIC 3207, Australia

Our Phone

Telephone : 0400 077 830 – Australia

Calling from outside of Australia:
Telephone: +61 400 077830

Our Email

Global eMail : Info@zenmasterscissors.com

Our Support

Main Support : info@zenmasterscissors.com