Shipping, Returns & Refunds Policy
Shipping
All prices displayed on this website are in Australian Dollars (AUD).
We aim to dispatch orders on the next business day. Orders placed on weekends or Victorian public holidays will be processed on the next available business day.
Shipping costs is a flat rate of $22.95 within Australia. Standard delivery generally takes up to 3-4 business days from dispatch. Delivery times are estimates and may be affected by circumstances outside our control.
If you require your order urgently, express or rush shipping may be available for an additional charge. Please contact us before placing your order to confirm availability and pricing:
Email: info@zenmasterscissors.com.au
Phone: 0400 077 830
Once your order has been dispatched, you can check its progress using our order tracking page.
7-Day Change-of-Mind Guarantee
Zen Master Scissors offers a 7-day change-of-mind money-back guarantee.
To qualify for a change-of-mind return:
- You must contact us within 7 days of receiving your order.
- The product must be returned in its original condition and must not show signs of use, wear, misuse, abuse or damage.
- You must provide proof of purchase.
- Return shipping costs for a change-of-mind return are the customer’s responsibility.
Please contact us by email at info@zenmasterscissors.com.au or Call on 0400 077 830, before returning your product. We will provide you with return instructions.
Refund method
Unless otherwise agreed, approved change-of-mind refunds will be made using the original payment method.
Original shipping charges are not refundable for change-of-mind returns, except where required by law.
Return Address
Once your return has been approved and return instructions have been provided:
Zen Master Scissors
PO Box 342
Lilydale VIC 3140
Australia
Please do not send products back before contacting us and receiving return instructions.
Faulty, Damaged or Incorrect Products
If you believe your product is faulty, damaged, incorrectly supplied, not as described or not fit for its intended purpose, please contact us at info@zenmasterscissors.com.au with your proof of purchase and details of the problem.
We may need to inspect or assess the product before determining the appropriate remedy.
We will handle faulty, damaged or incorrect products in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.
Australian Consumer Law
Zen Master Scissors abides by the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded.
These rights are in addition to any voluntary warranty, change-of-mind guarantee or other benefit offered by Zen Master Scissors.
Sale and Promotional Items
Sale, discounted and promotional products remain covered by the Australian Consumer Law.